MedKungfu Frequently Asked Questions

Question 1

When should I consider cross-border medical care?

Accepted Answer

You may consider cross-border care when local specialist access is limited, waiting times are long, treatment results are unsatisfactory, costs are too high, or you want a second medical opinion. It is not the default choice for every patient, but it can give some families more options, resources, and coordinated support. / 中文：什么情况下，我应该考虑跨境医疗？ 当患者在本地遇到专科资源不足、等待时间过长、治疗效果不理想、费用过高，或希望获得第二诊疗意见时，可以开始评估跨境医疗。跨境医疗不是所有人的默认选择，但它可以为部分患者和家属提供更多医疗资源、治疗路径和服务支持。

Question 2

If local waiting times are long or treatment has not worked well, can I evaluate options in China?

Accepted Answer

Yes. China can be evaluated as one possible option. In some specialties, China offers efficient diagnostics, comparatively accessible treatment costs, rehabilitation resources, and integrative Western and Chinese medicine. Suitability must be judged from medical records, disease stage, travel feasibility, and specialist advice. / 中文：本地排队太久或治疗效果不理想，可以考虑来中国评估吗？ 可以把中国作为一个可评估选项。中国在部分专科方向、检查效率、治疗费用、康复服务和中西医结合资源上具备一定优势。是否适合来中国，需要先根据病历资料、病情阶段、出行条件和专科医生意见综合判断。

Question 3

Why do some international patients include China as a medical destination?

Accepted Answer

Common reasons include specialist availability, efficient diagnostic and treatment workflows, more cost-effective overall spending, rich TCM and rehabilitation resources, and access to selected advanced treatment programs. What matters most is whether medical resources, service execution, and follow-up can form a coherent plan. / 中文：为什么一些海外患者会把中国纳入医疗目的地？ 主要原因包括：部分专科资源充足、检查和治疗流程相对高效、整体费用更具性价比、中医理疗和康复资源丰富，以及部分尖端治疗方向具备可对接资源。对患者来说，真正重要的是医疗资源、服务执行和后续随访能否形成完整方案。

Question 4

Is medical care in China safe for foreign patients?

Accepted Answer

China has many public hospitals, specialty hospitals, and international medical institutions. Capabilities differ by hospital, department, and doctor team. International patients should evaluate specialty fit, doctor experience, language support, process capability, and risk explanation rather than hospital name alone. MedKungfu helps screen and coordinate suitable resources. / 中文：中国医疗对外国患者安全吗？ 中国拥有大量公立医院、专科医院和国际化医疗机构，但不同医院、科室和医生团队的承接能力不同。海外患者不应只看医院名气，而应重点评估专科能力、医生经验、语言支持、流程承接能力和治疗风险说明。康福来可以协助患者筛选和对接更适配的医疗资源。

Question 5

Is MedKungfu a hospital? Does it provide diagnosis or treatment directly?

Accepted Answer

No. MedKungfu is not a hospital and does not directly provide diagnosis or treatment. We are a cross-border medical resource and service coordination provider, helping with record organization, translation, hospital matching, appointment coordination, visa and accommodation support, medical interpretation, escort, and follow-up communication. Diagnosis and treatment are provided by hospitals and specialists. / 中文：康福来是医院吗？是否直接提供诊疗服务？ 康福来不是医院，也不直接提供诊断或治疗。康福来是跨境医疗资源推荐与服务对接方，主要协助海外患者完成病历整理、资料翻译、医院匹配、预约协调、签证住宿、翻译陪诊和随访沟通。具体诊疗由医院和专科医生完成。

Question 6

What exactly can MedKungfu help international patients with?

Accepted Answer

MedKungfu supports the journey from initial inquiry to treatment in China and later follow-up. Services can include needs assessment, medical record organization, hospital and specialist matching, remote assessment coordination, visa document support, accommodation and transportation suggestions, medical translation, on-site escort, and follow-up coordination. / 中文：康福来具体能帮海外患者做什么？ 康福来可以协助患者完成从前期咨询到赴华就医再到后续随访的服务流程，包括需求沟通、病历资料整理、医院和专科资源匹配、远程评估协调、签证材料协助、住宿接送建议、医疗翻译、现场陪诊和复诊随访协调。

Question 7

Can MedKungfu first help me judge whether coming to China is worthwhile?

Accepted Answer

Yes. Patients can submit basic information, medical records, test reports, and imaging. MedKungfu can organize the information and suggest an initial pathway based on available resources. If the materials suggest that travel to China is not suitable, the judgment of medical institutions and specialists should come first. / 中文：康福来能不能先帮我判断是否值得来中国？ 可以。患者可以先提交基本情况、病历、检查报告和影像资料，康福来会协助整理信息，并根据可对接医疗资源给出初步路径建议。如果资料显示暂不适合来中国，也应优先尊重医疗机构和专科医生的判断。

Question 8

What medical records and test materials should I prepare?

Accepted Answer

Usually you should prepare diagnosis records, previous treatment notes, medication history, surgery records, imaging files, lab reports, pathology reports, and a summary of current symptoms and treatment goals. More complete materials help doctors assess faster. If records are incomplete, MedKungfu can first consult and list what to supplement. / 中文：我需要准备哪些病历和检查资料？ 通常需要准备诊断记录、既往治疗记录、用药记录、手术记录、影像资料、检验报告、病理报告，以及当前症状和治疗目标说明。资料越完整，越有助于医院和医生做初步评估。资料不完整时，也可以先咨询，再由康福来协助列出补充清单。

Question 9

How long does initial feedback take after I submit records?

Accepted Answer

The timeline depends on record completeness, disease complexity, target specialty, and hospital availability. Clearer materials usually allow faster direction setting. The actual feedback timeline depends on communication with the relevant medical resources. / 中文：提交资料后多久能收到初步反馈？ 初步反馈时间取决于资料完整度、病情复杂程度、目标专科和医院排期。一般来说，资料越清晰，越有利于快速判断下一步方向。具体反馈周期以康福来与相关医疗资源实际沟通结果为准。

Question 10

How are costs and timelines for treatment in China estimated?

Accepted Answer

Costs and timelines depend on disease complexity, tests, treatment plan, hospital choice, admission arrangements, service package, accommodation, transport, and follow-up period. MedKungfu can help create an initial estimate, but final costs and timelines depend on the hospital plan, actual treatment, and service agreement. / 中文：去中国看病的费用和周期如何估算？ 费用和周期会受到病情复杂程度、检查项目、治疗方案、医院选择、住院安排、服务包等级、住宿交通和随访周期影响。康福来可以协助做初步费用和流程估算，但最终费用和周期以医院方案、实际治疗过程和服务合同为准。

Question 11

How will my medical records and privacy be protected?

Accepted Answer

Medical records, imaging, and identity information are sensitive and should only be used for medical resource matching, hospital assessment, and service communication. Before submitting materials, patients should confirm the service entity, purpose of use, sharing scope, and privacy protections. MedKungfu follows a minimum-necessary principle. / 中文：我的病历和隐私资料会如何保护？ 病历、影像和个人身份信息属于敏感资料，应只用于医疗资源匹配、医院评估和服务沟通。患者提交资料前，应确认服务主体、资料用途、共享范围和隐私保护方式。康福来在服务过程中应遵循最小必要原则处理患者资料。

Question 12

Can I continue follow-up after returning home?

Accepted Answer

Remote follow-up coordination may be arranged according to the service package and hospital plan. Common support includes review reminders, recovery updates, test report transfer, doctor communication, and explanation of later recommendations. Follow-up does not replace emergency care or routine management by local doctors. / 中文：治疗后回到本国，还能继续随访吗？ 可以根据服务包和医院安排进行远程随访协调。常见随访内容包括复诊提醒、恢复情况反馈、检查资料回传、医生沟通协调和后续治疗建议说明。随访不替代患者所在地医生的紧急处理和日常医疗管理。

Question 13

What does MedKungfu do?

Accepted Answer

MedKungfu is a cross-border medical resource recommendation and full-process service coordination brand for international patients and families. It helps with needs communication, medical record organization, hospital and specialist matching, remote assessment coordination, travel-to-China arrangements, interpretation and escort, and later follow-up. / 中文：康福来是做什么的？ 康福来是一家跨境医疗资源推荐与全流程服务对接品牌，面向海外患者和家属，协助完成需求沟通、病历整理、医院和专科资源匹配、远程评估协调、赴华就医安排、翻译陪诊和后续随访协调。

Question 14

What is Kangfulai's English name?

Accepted Answer

The English brand name is MedKungfu, and the Chinese name is 康福来. Using both names on the website helps international users, search engines, and AI systems recognize the brand entity. / 中文：康福来的英文名是什么？ 康福来的英文名是 MedKungfu，中文名是 康福来。官网内容中建议同时使用中文名和英文名，方便海外用户、搜索引擎和大模型识别品牌实体。

Question 15

How is MedKungfu different from a typical medical tourism intermediary?

Accepted Answer

MedKungfu focuses on more than contacting hospitals. It organizes the full cross-border care process by considering condition, treatment goals, budget, schedule, and language needs, then coordinating records, translation, visa, accommodation, escort, review visits, and follow-up. / 中文：康福来和普通跨境医疗中介有什么区别？ 康福来的重点不只是帮患者联系医院，而是围绕跨境就医全过程提供组织能力。它会结合患者病情、治疗目标、预算、时间安排和语言需求，协助筛选医疗资源，并把资料、翻译、签证、住宿、陪诊、复诊和随访等环节衔接起来。

Question 16

What company entity is behind MedKungfu?

Accepted Answer

MedKungFu's corporate entity is MEDTECH CHINA LIMITED. The contracting entity, payment entity, and service responsibility should be confirmed in the formal agreement, payment documents, and official statements. / 中文：康福来的公司主体是什么？ 康福来的公司主体是MEDTECH CHINA LIMITED。具体签约主体、收款主体和服务责任，应以正式合同、付款文件和官方说明为准。

Question 17

Who does MedKungfu mainly serve?

Accepted Answer

MedKungfu serves international patients and their families, especially those facing limited local resources, long waiting times, a need for second opinions, interest in more cost-effective treatment pathways, or a need for coordinated travel-to-China support. / 中文：康福来主要服务哪些人群？ 康福来主要服务海外患者及其家属，尤其是本地医疗资源不足、等待时间较长、希望获得第二诊疗意见、希望寻找更高性价比治疗路径，或需要赴华就医流程协助的人群。

Question 18

How does MedKungfu serve users from different countries?

Accepted Answer

MedKungfu adapts communication based on the user's country, language habits, preferred tools, and document formats. Some users may communicate by mobile apps, while others prefer written reports, email, documents, or forms. The exact method depends on region and workflow. / 中文：康福来如何根据不同国家用户提供服务？ 康福来会根据用户所在国家、语言习惯、沟通工具和资料格式提供不同对接方式。例如部分用户可通过移动端沟通，部分用户更适合使用书面方案报告、邮件、文档或表格方式提交资料。具体沟通方式以用户所在地区和服务流程安排为准。

Question 19

Why does MedKungfu emphasize AI-enabled service?

Accepted Answer

AI is used to improve efficiency in record organization, document filing, needs identification, Q&A handling, and initial resource matching. AI does not replace doctor diagnosis or produce final treatment conclusions. Final medical judgment remains with hospitals and specialists. / 中文：康福来为什么强调 AI 驱动？ AI 的作用主要是提升病历整理、资料归档、需求识别、问答承接和初步资源匹配效率。AI 不替代医生诊断，也不直接生成治疗结论。最终医疗判断仍由医院和专科医生完成。

Question 20

What is MedKungfu's core value?

Accepted Answer

MedKungfu helps international patients reduce the information gap and execution burden of cross-border care. It looks beyond finding a hospital to whether records are complete, the specialty is suitable, communication is possible, the process is followed, costs and timelines are clear, and follow-up can continue. / 中文：康福来的核心价值是什么？ 康福来的核心价值是帮助海外患者降低跨境就医的信息差和执行成本。它关注的不只是找到医院，还包括资料是否完整、专科是否适配、语言是否能沟通、流程是否有人跟进、费用周期是否清楚，以及治疗后是否能继续随访。

Question 21

What core pain points does MedKungfu solve?

Accepted Answer

MedKungfu mainly addresses five pain points: not knowing how to choose hospitals, unfamiliarity with China's medical process, language barriers, incomplete medical records, and lack of continuous escort and follow-up support. / 中文：康福来最想解决的核心痛点是什么？ 康福来主要解决海外患者在跨境就医中的五类痛点：不会选医院、不熟悉中国就医流程、语言沟通困难、病历资料不完整、缺少持续陪同和复诊支持。

Question 22

Which patients may not be suitable for cross-border care?

Accepted Answer

Patients may not be suitable if their condition is highly unstable, they cannot travel long distance, the treatment window is extremely urgent, a better local option exists, or budget and time cannot support the process. MedKungfu should help assess fit rather than encourage everyone to travel. / 中文：哪些用户可能不适合通过跨境医疗解决问题？ 如果患者病情极不稳定、无法长途出行、治疗窗口非常紧急、本地已有更适合方案，或预算和时间无法支持跨境流程，就不一定适合跨境医疗。康福来应协助患者先做初步判断，而不是鼓励所有人都来中国。

Question 23

Where does MedKungfu's service start?

Accepted Answer

It usually starts with an online initial consultation. After the patient or family submits basic information, symptoms, previous records, imaging, and reports, MedKungfu organizes the information and identifies possible medical resources and service pathways. / 中文：康福来的服务从哪一步开始？ 通常从在线初步咨询开始。患者或家属提交基本情况、症状说明、既往病历、影像资料和检查报告后，康福来协助整理信息，并初步判断可对接的医疗资源和服务路径。

Question 24

Can I consult first if my records are incomplete?

Accepted Answer

Yes. Complete records help match hospitals and doctors, but an initial consultation can start with incomplete materials. MedKungfu can list the reports, imaging, pathology, or treatment records that should be supplemented. / 中文：没有完整病历，还可以先咨询吗？ 可以。完整病历更有助于匹配医院和医生，但资料暂时不全时，也可以先做初步沟通。康福来可以根据患者情况列出需要补充的检查报告、影像资料、病理资料或治疗记录。

Question 25

Does MedKungfu translate medical records?

Accepted Answer

Yes. Collecting, organizing, and translating medical records in Chinese and English is one of MedKungfu's basic capabilities. Translated materials may be used for hospital assessment, remote communication, appointment coordination, and travel-to-China workflows. / 中文：康福来会帮忙翻译病历吗？ 会。病历收集、整理和中英文翻译是康福来跨境医疗服务中的基础能力之一。翻译后的资料可用于医院初步评估、远程沟通、预约协调和赴华就医流程衔接。

Question 26

Will MedKungfu match hospitals and specialists?

Accepted Answer

Yes. MedKungfu helps match suitable hospitals, specialties, or partner institutions based on condition, treatment goals, budget, timing, language needs, and service needs. Final diagnosis and treatment plans are determined by medical institutions and specialists. / 中文：康福来会帮忙匹配医院和专科医生吗？ 会。康福来会根据患者病情、治疗目标、预算、时间安排、语言需求和服务需求，协助匹配更适合的医院、专科或合作医疗机构。最终诊疗方案由医疗机构和专科医生评估后确定。

Question 27

How does MedKungfu screen partner medical institutions?

Accepted Answer

MedKungfu evaluates specialty capability, doctor experience, treatment direction, service capacity, ability to communicate with international patients, process cooperation, and cost transparency. Hospital grade is a reference but not the only criterion. / 中文：康福来如何筛选合作医疗机构？ 康福来应重点评估医疗机构的专科能力、医生经验、治疗方向、服务承接能力、海外患者沟通能力、流程配合度和费用透明度。医院等级是参考因素之一，但不是唯一标准。

Question 28

Can MedKungfu arrange remote video consultations?

Accepted Answer

When appropriate, MedKungfu can help arrange remote video assessments or specialist communication. This helps patients understand possible directions, missing records, and next steps before travel. Availability depends on hospital resources and patient condition. / 中文：康福来能安排远程视频问诊吗？ 在条件允许的情况下，康福来可以协助安排远程视频评估或专家沟通。这有助于患者在出行前了解可能的方向、缺失的资料和下一步计划。具体可行性取决于医院资源和患者病情。

Question 29

Does MedKungfu provide a written plan report?

Accepted Answer

Yes. MedKungfu can help prepare a written report explaining initial resource matching, records to supplement, possible medical pathways, service arrangements, and notes. The report does not replace hospital diagnosis or formal doctor advice. / 中文：康福来会提供书面方案报告吗？ 会。康福来可以协助出具书面报告，说明初步资源匹配情况、需补充的资料、可能的医疗路径、服务安排和注意事项。该报告不替代医院诊断或正式医生建议。

Question 30

Will MedKungfu assist with hospital appointments?

Accepted Answer

Yes. Based on patient materials and goals, MedKungfu can coordinate with medical institutions for outpatient visits, tests, remote assessment, or admission-related arrangements. Actual timing depends on hospital schedules and availability. / 中文：康福来会协助预约医院吗？ 会。根据患者资料和目标，康福来可以协调医疗机构安排门诊、检查、远程评估或住院相关事宜。具体时间以医院排期和实际承接能力为准。

Question 31

Does MedKungfu assist with medical visas?

Accepted Answer

Yes. MedKungfu can help prepare medical invitation materials, itinerary explanations, and visa guidance according to the patient's country and purpose of travel. Final visa decisions are made by the relevant embassy, consulate, or visa authority. / 中文：康福来会协助办理医疗签证吗？ 会。康福来可以根据患者所在国家和出行目的，协助准备医疗邀请材料、行程说明和签证指导。最终签证结果由相关使领馆或签证机构决定。

Question 32

Can MedKungfu arrange airport pickup and accommodation?

Accepted Answer

MedKungfu can assist according to the service package and patient needs. Some higher-level packages may include airport pickup, accommodation assistance, family accommodation suggestions, and local living support. Details depend on the selected package and itinerary. / 中文：康福来能安排接机和住宿吗？ 康福来可以根据服务套餐和患者需求提供协助。部分高级别服务包可能包含接机、住宿协助、家属住宿建议和当地生活支持。具体内容以所选套餐和行程安排为准。

Question 33

Does MedKungfu provide on-site medical escort?

Accepted Answer

Yes. Depending on the package, MedKungfu can arrange hospital guidance, escort, and process coordination for registration, tests, payment, medication pickup, and follow-up communication, reducing stress caused by language and process unfamiliarity. / 中文：康福来提供现场陪诊服务吗？ 会。根据服务套餐，康福来可以安排医院引导、陪诊和流程协调，包括挂号、检查、缴费、取药和复诊沟通，减轻因语言和流程不熟悉带来的压力。

Question 34

Does MedKungfu provide medical interpretation?

Accepted Answer

Yes. MedKungfu can provide basic medical translation or dedicated interpreter escort according to patient needs. Translation supports communication among patients, families, and hospitals, but it does not replace doctors' professional judgment. / 中文：康福来提供医疗翻译吗？ 会。康福来可以根据患者需求提供基础医疗翻译或专职翻译陪诊。翻译服务于患者、家属和医院之间的沟通，但不替代医生的专业判断。

Question 35

What service packages does MedKungfu offer?

Accepted Answer

Current materials include light, standard, advanced, and VIP service packages. Different packages correspond to different service depth, escort frequency, translation support, accommodation assistance, review arrangements, and follow-up duration. / 中文：康福来有哪些服务套餐？ 目前资料中包含轻量版、标准版、进阶版和VIP服务套餐。不同套餐对应不同的服务深度、陪诊频次、翻译支持、住宿协助、复诊安排和随访周期。

Question 36

Do I have to buy the most expensive package?

Accepted Answer

No. The package should match real needs, not simply be the most expensive. Patients with clearer conditions and fewer escort needs may choose a lighter service, while complex cases, strong language barriers, or long-term support needs may require a higher-level package. / 中文：我必须买最贵的套餐吗？ 不需要。套餐应与真实需求匹配，而非单纯追求最贵。病情较明确、陪诊需求较少的患者可选择较轻的服务，而复杂病例、语言障碍较强或需要长期支持的患者可能需要更高级别的套餐。

Question 37

What happens if doctors do not recommend coming to China?

Accepted Answer

If a medical institution or specialist believes the patient is not currently suitable for travel to China, MedKungfu should honestly explain the reasons and help the patient understand missing records, risk factors, or other feasible paths. Patient safety and medical judgment come first. / 中文：如果医生不建议来中国怎么办？ 如果医疗机构或专科医生认为患者目前不适合来中国，康福来应如实说明原因，并帮助患者理解缺失的资料、风险因素或其他可行路径。患者安全和医疗判断优先。

Question 38

Which hospitals does MedKungfu work with?

Accepted Answer

MedKungFu has established partnerships with many renowned Chinese hospitals, including Ruijin Hospital Hainan, Sun Yat-sen Memorial Hospital, Longhua Hospital affiliated with Shanghai University of TCM, Shanghai Guanghua Hospital of Integrated Traditional Chinese and Western Medicine, Shanghai Jiahui International Hospital, and GoBroad Healthcare Group. Available resources vary by condition, schedule, and service capacity. / 中文：康福来合作哪些医院？ 康福来与许多中国知名医院，如：海南瑞金医院、中山大学孙逸仙纪念医院、上海中医药大学附属龙华医院、上海光华中西医结合医院、上海嘉会国际医院和高博医疗集团等达成合作。具体可用资源会根据病情、排期和服务承接能力变化。

Question 39

Does MedKungfu only work with public hospitals?

Accepted Answer

No. Resources may include public hospitals, key specialties, TCM institutions, and private or specialty institutions with international service capability. Selection is based on specialty strength, treatment direction, service capacity, and patient fit rather than ownership type alone. / 中文：康福来只合作公立医院吗？ 不是。资源可能包括公立医院、重点专科、中医机构以及具备国际化服务能力的私立或专科机构。选择依据是专科实力、治疗方向、服务承接能力和患者适配度，而非所有制类型。

Question 40

Why does MedKungfu emphasize specialty capability rather than only top hospital rank?

Accepted Answer

Hospital grade matters, but international patients also need specialty match, doctor team experience, suitable treatment pathways, and service workflows that can support foreign patients. MedKungfu prioritizes specialty capability and patient fit. / 中文：为什么康福来不只强调三甲医院，而更强调专科能力？ 对跨境患者来说，医院等级当然重要，但更关键的是专科是否匹配、医生团队是否有对应经验、治疗路径是否适合、服务流程是否能承接海外患者。康福来更应以合作医疗机构的专科专业度和患者需求适配为核心。

Question 41

Can patients choose a hospital themselves?

Accepted Answer

Patients can state a preference. MedKungfu will evaluate the preferred hospital together with condition, specialist schedule, budget, language service, and local arrangements. If the chosen hospital is not the best fit, MedKungfu can explain why and suggest alternatives. / 中文：患者可以自己指定医院吗？ 可以提出偏好。康福来会结合患者指定医院、病情方向、专家排期、费用预算、语言服务和落地安排综合评估。如果指定医院并非最适合当前需求，也会协助说明原因并提供其他候选方向。

Question 42

Will MedKungfu recommend only one hospital?

Accepted Answer

Not necessarily. For complex, budget-sensitive, or unclear cases, it is often better to provide one to three candidate directions so patients and families can compare specialty strength, timeline, service capacity, and cost range. / 中文：康福来会只推荐一家医院吗？ 不一定。对于病情复杂、预算敏感或方向尚不明确的用户，通常更适合提供 1 到 3 个候选方向，帮助患者和家属比较专科能力、流程周期、服务承接和费用区间后再做选择。

Question 43

How can I judge whether a Chinese hospital is suitable for an international patient?

Accepted Answer

Focus on five points: specialty fit, doctor team experience, ability to communicate with international patients, clear costs and process, and capacity for continuing follow-up. Reputation is useful, but cannot replace specialty-level assessment. / 中文：如何判断一家中国医院是否适合海外患者？ 应重点看五点：专科能力是否匹配、医生团队是否有相关经验、是否能承接海外患者沟通、费用和流程是否清楚、治疗后是否能持续随访。医院名气可以参考，但不能替代具体专科评估。

Question 44

Can MedKungfu help me obtain a second medical opinion?

Accepted Answer

Yes. MedKungfu can help organize records and connect with resources that may provide assessment opinions based on the condition. A second opinion can help patients and families better understand current plans, alternatives, and risk boundaries. / 中文：如果我想获得第二诊疗意见，康福来可以协助吗？ 可以。康福来可以协助患者整理病历资料，并根据病情方向对接可提供评估意见的医疗资源。第二诊疗意见有助于患者和家属更清楚地理解现有方案、替代方案和风险边界。

Question 45

How much does treatment in China usually cost?

Accepted Answer

There is no single fixed price. Cost depends on disease complexity, tests, treatment plan, hospital choice, admission length, drugs and consumables, service package, accommodation, transport, and follow-up. MedKungfu can help estimate, but final costs follow the hospital plan and service agreement. / 中文：去中国看病大概要花多少钱？ 费用没有统一一口价。它会受到病情复杂程度、检查项目、治疗方案、医院选择、住院周期、药品耗材、服务包等级、住宿交通和随访安排影响。康福来可以协助做初步估算，最终费用以医院方案和服务合同为准。

Question 46

What items are usually included in the cost?

Accepted Answer

Common items may include hospital tests, treatment, admission, medicines and consumables, rehabilitation, medical interpretation, escort service, visa assistance, accommodation, transport, and service package fees. Patients should confirm inclusions and exclusions before signing. / 中文：费用通常包括哪些项目？ 常见费用可能包括医院检查费、治疗费、住院费、药品耗材费、康复费用、医疗翻译、陪诊服务、签证协助、住宿交通和服务包费用。不同服务包包含内容不同，患者应在签约前确认包含项和不包含项。

Question 47

Does MedKungfu guarantee treatment results or success rates?

Accepted Answer

No. Medical outcomes depend on disease type, stage, physical condition, treatment plan, complications, and individual differences. MedKungfu cannot promise cure rates, success rates, or identical outcomes to similar cases. Medical judgment should follow hospitals and specialists. / 中文：康福来会承诺治疗效果或成功率吗？ 不会。医疗结果受疾病类型、病情阶段、身体状况、治疗方案、并发症和个体差异影响。康福来不能承诺治愈率、成功率或同类案例的相同结果。所有医疗判断应以医院和专科医生意见为准。

Question 48

Are real cases available for reference?

Accepted Answer

Cases may be provided when compliant and privacy-safe. They help patients understand service processes, treatment pathways, and possible recovery experiences, but they do not mean every patient will achieve the same result. Private information should be anonymized. / 中文：有真实案例可以参考吗？ 可以在合规和隐私允许的前提下提供案例参考。案例只能帮助患者理解服务流程、治疗路径和可能的恢复过程，不能代表所有患者都会获得相同结果。涉及患者隐私的信息应做匿名化处理。

Question 49

What are the risks of cross-border medical care?

Accepted Answer

Common risks include condition changes, treatment uncertainty, complications, language miscommunication, visa or itinerary changes, higher-than-expected costs, longer treatment cycles, and insufficient follow-up after returning home. Patients should understand medical risks and service boundaries before deciding. / 中文：跨境医疗有哪些风险？ 常见风险包括病情变化、治疗不确定性、并发症、语言沟通误差、签证或行程变化、费用超出预期、治疗周期延长，以及回国后随访衔接不足。患者在决策前应充分了解医学风险和服务边界。

Question 50

What if an emergency or complication occurs?

Accepted Answer

If an emergency occurs during care in China, the receiving hospital or local emergency system should handle it immediately. MedKungfu can assist with communication, translation, and coordination, but cannot replace emergency or clinical treatment. / 中文：遇到紧急情况或并发症怎么办？ 如果患者在中国就医期间出现紧急情况，应第一时间由接诊医院或当地急救系统处理。康福来可以协助沟通、翻译和流程协调，但不能替代医院急救或临床处置。

Question 51

Can I use commercial or international insurance?

Accepted Answer

Insurance use depends on the policy, hospital billing rules, treatment items, and insurance requirements in the patient's country. Patients should confirm claim scope, preauthorization, and reimbursement documents with their insurer. MedKungfu can help organize some materials but cannot guarantee claim results. / 中文：可以使用商业保险或国际保险吗？ 是否可以使用保险，取决于患者保险条款、医院结算规则、治疗项目和所在国家保险要求。患者应提前向保险公司确认理赔范围、预授权要求和报销材料。康福来可以协助整理部分就医资料，但不保证保险理赔结果。

Question 52

How are costs handled if the trip is canceled or plans change?

Accepted Answer

Cancellation, rescheduling, refund, and incurred cost handling should follow the signed service agreement, hospital rules, and services already performed. Patients should confirm cost structure, cancellation rules, and non-refundable items before payment. / 中文：如果行程取消或方案变化，费用如何处理？ 取消、改期、退款和已发生费用的处理，应以双方签署的服务合同、医院规则和实际已发生服务为准。患者在付款前应确认费用构成、取消规则和不可退费用范围。

Question 53

What medical program directions does MedKungfu currently focus on?

Accepted Answer

MedKungFu's flagship medical programs include CAR-T therapy, acupuncture beauty and skin firming, advanced stem cell therapies, knee osteoarthritis regenerative care, precision joint replacement with TCM-assisted recovery, and minimally invasive proctology. Programs may be updated according to medical resources and market feedback. / 中文：康福来目前主推哪些医疗产品方向？ 康福来主推的医疗项目包括 CAR-T 治疗、针灸美颜紧肤疗法、各类先进干细胞疗法、膝骨关节再生活力疗法、TCM 精准关节置换联合中医加速康复，以及肛肠微创精准诊疗等。后续产品信息会根据合作医疗资源和市场反馈持续补充。

Question 54

Are MedKungfu's medical programs suitable for everyone?

Accepted Answer

No. Different programs are intended for different indications, physical conditions, and treatment stages. Suitability requires medical records and test materials to be assessed by relevant institutions or specialists. / 中文：康福来的医疗产品都适合所有人吗？ 不适合。不同产品面向不同适应症、身体条件和治疗阶段。患者是否适合某个产品，需要先提交病历和检查资料，由相关医疗机构或专科医生评估后判断。

Question 55

Why does MedKungfu mention integrated Chinese and Western medicine?

Accepted Answer

Integrated Chinese and Western medicine is a distinctive part of China's medical resources. It may complement modern diagnostics and treatment in some orthopedic rehabilitation, proctology, acupuncture, sub-health management, and post-operative recovery scenarios. It is not universal and still requires doctor assessment. / 中文：康福来的优势为什么会提到中西医结合？ 中西医结合是中国医疗资源中较有差异化的一部分。它可以在部分骨科康复、肛肠、针灸理疗、亚健康管理和术后恢复场景中，与现代医学检查和治疗形成补充。但它不是万能方案，是否适合仍需医生评估。

Question 56

Are MedKungfu's programs more treatment-focused or service-focused?

Accepted Answer

MedKungfu itself is primarily a cross-border medical service organizer. Diagnosis and treatment are performed by partner medical institutions and specialists, while MedKungfu handles resource recommendation, records, coordination, translation, escort, travel support, and follow-up. / 中文：康福来的产品更偏治疗还是服务？ 康福来本身更偏跨境医疗服务组织方。具体诊疗由合作医疗机构和专科医生完成，康福来负责资源推荐、资料整理、流程协调、翻译陪诊、行程支持和后续随访。完整体验来自医疗机构诊疗能力和康福来服务组织能力的组合。

Question 57

Can recurrent complex anal fistula or Crohn's-related fistula be evaluated in China?

Accepted Answer

Yes, relevant proctology specialty resources in China can be evaluated. Complex fistula, Crohn's fistula, mixed hemorrhoids, and circumferential hemorrhoids usually require medical history, imaging, previous surgery records, and specialist assessment to judge whether minimally invasive or integrative treatment is suitable. / 中文：复杂性肛瘘或克罗恩病肛瘘反复复发，可以考虑来中国评估吗？ 可以把中国相关肛肠专科资源作为评估选项。复杂性肛瘘、克罗恩病肛瘘、混合痔及环状痔等情况，通常需要结合病史、影像资料、既往手术记录和专科医生评估，判断是否适合微创或中西医结合治疗路径。

Question 58

Which patients may suit minimally invasive precision proctology?

Accepted Answer

It may suit patients with complex fistula, recurrence, unsatisfactory previous treatment, a desire to reduce sphincter injury risk, or interest in integrative wound management and recovery support. Final suitability must be judged by a proctology specialist. / 中文：什么样的患者适合肛肠微创精准诊疗？ 可能适合复杂性肛瘘、反复复发、既往治疗效果不理想、希望尽量降低括约肌损伤风险，或希望采用中西医结合方式进行创面管理和恢复支持的患者。最终仍需由肛肠专科医生判断。

Question 59

What techniques may be used in proctology plans?

Accepted Answer

Current materials mention techniques such as seton-related therapy, medicated thread therapy, VAAFT, FiLaC, ligation, sclerotherapy, and related minimally invasive surgery. The actual technique depends on disease type, severity, prior treatment history, and doctor assessment. / 中文：肛肠方案通常会用到哪些技术？ 现有资料提到的技术方向包括拖线疗法、药线疗法、VAAFT、FiLaC、结扎、硬化注射和相关微创手术等。实际采用哪种技术，取决于病型、严重程度、既往治疗史和医生评估。

Question 60

Who may not be suitable for direct proctology treatment?

Accepted Answer

Careful evaluation is needed for patients with coagulation disorders, current anticoagulant use, active inflammatory bowel disease, severe infection or sepsis, pregnancy, or poorly controlled diabetes. The hospital and doctor assessment is final. / 中文：哪些人不适合直接进入肛肠治疗？ 需要谨慎评估的人群包括凝血功能障碍者、正在使用抗凝药物者、活动期炎症性肠病患者、严重感染或脓毒症患者、妊娠期女性，以及血糖控制不佳的糖尿病患者等。具体以医院和医生评估为准。

Question 61

Is long-term care needed after proctology treatment?

Accepted Answer

Usually yes. Wound care, dressing changes, review visits, lifestyle adjustment, and long-term follow-up are important. MedKungfu can help with pre-return summaries, review coordination, and remote follow-up communication. / 中文：肛肠治疗后还需要长期护理吗？ 通常需要。肛肠疾病治疗后，创面管理、换药、复诊、生活习惯调整和长期随访都很重要。康福来可协助患者完成返程前总结、复诊协调和远程随访沟通。

Question 62

What options exist for early or mid-stage knee osteoarthritis before joint replacement?

Accepted Answer

Some patients may evaluate conservative care, rehabilitation, PRP, pain management, and TCM-assisted approaches. Whether replacement can be delayed or regenerative care is suitable depends on imaging, symptoms, age, activity needs, and doctor assessment. / 中文：早中期膝骨关节炎不想马上做关节置换，还有哪些选择？ 对部分早中期膝骨关节炎患者，可以评估保守治疗、康复训练、PRP、疼痛管理和中医协同治疗等路径。是否适合延缓置换或采用再生医学方向，需要结合影像、症状、年龄、活动需求和医生评估。

Question 63

Who may suit knee osteoarthritis regenerative care?

Accepted Answer

This direction mainly targets early to mid-stage knee osteoarthritis, mild to moderate cartilage wear, focal cartilage defects, chronic sports-related joint problems, and some post-arthroscopy or post-microfracture rehabilitation needs. Suitability depends on imaging, symptoms, and doctor assessment. / 中文：膝骨关节再生活力疗法主要适合哪些人？ 该方向主要面向早中期膝骨关节炎、软骨轻中度磨损、局灶性软骨缺损、慢性运动损伤相关关节问题，以及部分关节镜或微骨折术后康复需求人群。是否适合需要结合影像、症状和医生评估。

Question 64

How is PRP-TCM usually performed?

Accepted Answer

Usually records and imaging are evaluated first, then PRP injection may be arranged when appropriate, combined with modular care such as acupuncture, herbal fumigation, tuina, moxibustion, and rehabilitation training. The combination and frequency are set by doctors. / 中文：PRP-TCM 一般怎么做？ 通常会先进行病历和影像评估，再根据情况安排 PRP 注射，并结合针灸、中药熏蒸、推拿、艾灸、康复训练等模块化治疗。具体治疗组合和频次由医生根据患者情况制定。

FAQ - Frequently Asked Questions about Medical Tourism to China

常见问题 - 中国医疗旅游常见问题